I carried out an online survey to understand user goals, key considerations and experiences when using the RTC website.

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The survey was a mix of open and closed questions. I got a total of 15 responses.

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Tools used:

• Google Forms

• Whats App

 

The main insights from this research were

• Users are mostly on mobile when they access RTC's website

• About 30% respondents experience friction completing their task 

• Court booking, Membership and Coaching are the key user flows

• Pain points lie mostly around site navigation to court booking facility, membership and coaching queries

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